Hériter Gems LLC (www.heritergems.com) - SHIPPING & FAQ
- FREQUENTLY ASKED QUESTIONS -
1. What Products and Services Do You Offer?
At Hériter Gems we offer our clients a full range of products and services to meet their needs. We offer the most comprehensive custom jewelry process in the midwest including the ethically focused sourcing of precious gemstones and diamonds from around the world. Our expert staff is comprised of importers, foreign commerce experts, Gemological Institute of America (GIA) Graduate Gemologists, and design specialists. With such a wide range of expertise we offer full appraisal services, heirloom/jewelry repair, and comprehensive testing/assessment services.
1. How Are Your Prices So Competitive?
At Hériter Gems we take a different approach to the business of custom jewelry. Instead of making numerous items without a specific client in mind, we focus on producing the perfect piece every time with help and direction from our clients. We refuse to expend capital on any aspect of the jewelry business that doesn't directly enhance the experience of our clients. As such, our ability to source what our clients need at the moment they need it, allows us to keep margins low and reinvest in the heirlooms our clients hold so dear.
2. Where Are You Located?
Our design studio location is located at 3624 Farnam Street, Suite C, Omaha, Nebraska 68131, USA. Located in the heart of the Historic Blackstone District, our design studio is the perfect place for a private meeting to discuss your next heirloom design. We also offer private meetings with our clients anywhere thats convenient to them and at the discretion of our team.
3. Are You Appointment Only / Do You Allow For Walk-ins?
Because of our commitment to COVID-19 safety we are currently appointment only. The nature of custom jewelry makes one-on-one private appointments the best way for us to meet and exceed our client's needs.
4. Do You Do Custom Work Out Of State?
We work with clients all around the world. Distance is no hinderance to our business and we are more than happy to serve as your custom jeweler from a distance.
5. What Is The Custom Order Process?
6. Do You Offer Financing?
We Do! Through our payment processor, we offer Zero-Percent (0%) interest financing for 6 months from your date of purchase. All rates and offers are dependent on credit check and successful credit approval from our payment processor.
- SHIPPING -
7. What Is Your Shipping Policy?
All of our completed orders ship the same day they are completed. Our preferred shipping partner is FedEx Express; however, if you prefer another shipping company we do offer - UPS, USPS, DHL, and others. Shipping prices are calculated based upon prime rate and distance from our location. Shipping can be arranged at anytime during the order process, if you need your heirloom shipped please contact your sales representative and allow them to arrange it for you. Tracking numbers for shipped packages are provided via the email on file.
- MEMBERSHIP -
8. What's Included In A Hériter Gems Membership?
Our membership is designed to provide maximum value to our clients while refusing to charge them for practices we believe should be included in the daily service of a private jeweler. Please book an appointment with a Hériter Gems associate to learn more.
9. Does It Cost Anything To Become A Member?
Our membership is completely free. Memberships are extended to each of our clients following the completion of their first custom order. Memberships are also extended to individuals who are judged to be a good fit and always at the discretion of company leadership.
- REFUNDS -
8. What Is Your Refund Policy?
Our refund policy is item/service dependent:
- For inventory and in-stock items: Hériter Gems LLC offers a 7 day refund policy from the day the customer receives the item. A 20% restocking fee may apply for some items.
- For diamonds and gemstones acquired per client request that isn't in Hériter Gems LLC's inventory: No refunds are offered. Hériter Gems LLC may, at the discretion of company leadership, approve an exchange for items of equal retail value.
- For custom design, jewelry, and metalwork: No refunds are offered.
- STANDING DISCOUNTS -
We are proud to offer standing discounts to the heroes in our community as a small thanks for all that they do. We offer a ten-percent (10%) discount on custom jewelry orders to all active duty military and their families as well as to all of our emergency responders and front-line medical workers. Discount eligibility is determined prior to work beginning, and is at the sole discretion of Hériter Gems and its leadership. Please mention this discount during initial consultations and be prepared to show proof of eligibility.
"Thank You For All You Do" - Hériter Gems